Tell each provider where you live, what you need help with and your preferred days and times. A clear description makes it easier to compare quotes for the same support. If you are still exploring your options, our Support at Home service guide can help.
Once you have received a quote from a potential provider, read the service description and price together. The written information should help you understand what will happen during a visit and what you will be charged.
“Shopping support” might mean taking you to the shops and helping while you are there, or doing the shopping for you. Let each provider know which you want, then compare the time and assistance included in their quote.
Then consider how well the arrangement fits your routine, communication preferences and required staff skills. The cheapest headline figure alone may seem tempting, but it may not be suitable for you.
Support at Home prices must be reasonable, clear and agreed with you. Administration and travel costs must be included in the service price rather than added as separate fees. Equipment and home modifications have their own pricing arrangements. You can read the government pricing requirements for more detail.
Ask your provider to explain any unfamiliar charge before you agree to it. If you are considering equipment or changes to your home, our AT-HM guide explains the next questions to ask.
Look at the number and length of visits across the week, including any occasional services. Ask your provider to show how the schedule fits your budget and what you will pay yourself. The official costs and contributions information and our funding guide explain the difference between the service price and your contribution.
Keep your agreed prices, visit schedule and service agreement together so they are easy to check.
If a charge looks different from what you agreed, ask your provider to explain the service date and amount. Keep any correction with your records. When you want to change a task or visit, check the new price and the effect on your budget before agreeing.
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Information reviewed: 26 October 2026.
No. The service price is the full charge for the agreed support. Your contribution is the part you pay yourself under the program rules. Ask your provider to show both amounts when you discuss your schedule.
The service still uses your Support at Home budget, even when you pay no contribution. Ask your provider how the planned visits affect the funds available for your other support. Read the official costs information.
These costs must be included in the Support at Home service price. Equipment and home modifications have separate pricing arrangements. The government pricing guide explains the requirements.
Check the tasks, visit length, frequency and time of day. Ask about minimum bookings, cancellations and the total cost of your planned schedule. Request a written quote for the particular support you need.
Ask your provider to explain the service date, amount and how the charge was worked out. Keep the explanation and any correction with your agreement. Check the cost before agreeing to changes to future visits.
